Keyfactor Command Reviews & Product Details

Keyfactor Command is a certificate lifecycle management solution that enables organizations to discover, control, and automate the lifecycle of keys and digital certificates across their IT landscape. It's the only solution that can be deployed on-premise, in the cloud, in a hybrid model, or in combination with a fully hosted PKI as a Service. The solution is also available in the Azure and AWS Marketplaces.

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Keyfactor

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Keyfactor Command Community

Overview by

Ryan Sanders (Senior Product Marketing Manager at Keyfactor)

Value at a Glance

Averages based on real user reviews.

Time to Implement

6 months

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Keyfactor Command Integrations

(8)

Verified by Keyfactor Command

Keyfactor Command Media

Official Downloads

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Buyer's Guide for Certificate Lifecycle Management

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Gerard C.

Senior Telecommunications Engineer

Small-Business (50 or fewer emp.)

7/13/2024

"Support from Keyfactor for an individual user"

4.5/5

What do you like best about Keyfactor Command?

Their willingness to help is more than appreciative Review collected by and hosted on G2.com.

What do you dislike about Keyfactor Command?

We cant reset passwords for users who forgot their previous password it doesnt seem as though what the priority you set a ticket to you receive the same response time Review collected by and hosted on G2.com.

Richard Paolo M.

Senior System Administrator

Enterprise (> 1000 emp.)

7/4/2024

"Good certificate management tool with a lot of room for improvements"

3/5

What do you like best about Keyfactor Command?

Centralizes your certificate management. Review collected by and hosted on G2.com.

What do you dislike about Keyfactor Command?

SaaS customers have little freedom to customize implementation.

Lot of adjustments/workarounds to be made when coming from a different solution.

High dependency with support. Review collected by and hosted on G2.com.

Sau M.

Senior Cybersecurity Consultant

Enterprise (> 1000 emp.)

3/5/2024

"Preventing Certificate Armageddon - The Gold Standard in Certificate Security"

4.5/5

What do you like best about Keyfactor Command?

Ability to preemptively identify and resolve certificate issues before they escalate. Review collected by and hosted on G2.com.

What do you dislike about Keyfactor Command?

Navigating the advanced settings can be a bit daunting for new users. Review collected by and hosted on G2.com.

Response from Warsan Ahmed of Keyfactor Command

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Thank you for sharing your feedback! We're continuously working on improving user experience and providing more guidance.

If you need any assistance, please don't hesitate to reach out to us.

Verified User in Banking

Enterprise (> 1000 emp.)

6/20/2024

"KeyFactor Experience"

3.5/5

What do you like best about Keyfactor Command?

Single pane of glass for multiple Certificate Authorities Review collected by and hosted on G2.com.

What do you dislike about Keyfactor Command?

Upgrades hasn't been seamless. Error messages hasn't been useful to diagnose the issue. Review collected by and hosted on G2.com.

Edgar E.

Enterprise (> 1000 emp.)

2/28/2024

"Command is a great tool for CLM"

4.5/5

What do you like best about Keyfactor Command?

Help us to manage and control all of our certificates easily and keep them updated avoiding Bussiness impacts. Review collected by and hosted on G2.com.

What do you dislike about Keyfactor Command?

The way to access devices and deploy the certificate, could be better and easier. Review collected by and hosted on G2.com.

Response from Warsan Ahmed of Keyfactor Command

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We appreciate your feedback! It's great to hear that Keyfactor Command is solving your CLM needs and providing a benefit that was previously lacking.

Gary L.

Field CISO | Security Services

Enterprise (> 1000 emp.)

5/7/2024

"Cert Management that Works"

5/5

What do you like best about Keyfactor Command?

The automated cert installation and renewal is complete. It works with all the applications and cert types we need Review collected by and hosted on G2.com.

What do you dislike about Keyfactor Command?

Not as intuitive as some other solutions, but it works and the other solutions didn't Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

2/29/2024

"KeyFactor Cert Automation"

4.5/5

What do you like best about Keyfactor Command?

KeyFactor helped us centralize the cert management Review collected by and hosted on G2.com.

What do you dislike about Keyfactor Command?

Keyfactor is not easy to install and requires support Review collected by and hosted on G2.com.

Response from Warsan Ahmed of Keyfactor Command

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We appreciate your feedback about Keyfactor Command. It's great to hear that it has been beneficial for centralizing your certificate management.

Willie C.

Director Identity & Access Management

Enterprise (> 1000 emp.)

3/23/2023

"Simplification of Certificate Management"

4.5/5

What do you like best about Keyfactor Command?

Easy to use and deploy. The PKI-as-a-Service implementation was straightforward and helped us ensure our root keys were properly stored/managed. The ability to ingest certificates from multiple sources helps our team have a single pane of glass for management. We are currently integrating KeyFactor with ServiceNow to streamline and simplify the user experience. Review collected by and hosted on G2.com.

What do you dislike about Keyfactor Command?

When you need customization, it can take some time for KeyFactor to respond. It's not terrible, and the turnaround should not be expected to be instantaneous. But we have had some delays waiting for their support team to facilitate our requests. Review collected by and hosted on G2.com.

What problems is Keyfactor Command solving and how is that benefiting you?

It provides a central view of the managed certificates for the support team. It also provides a central spot for end users to request and manage their certificates on their own. We have a number of wildcard certificates in place It has helped us track down where they are used. This reduces possible outages when certificates are renewed and also allows us to replace those wildcards certificates with individual ones when possible. Review collected by and hosted on G2.com.

Jesse Y.

Systems Engineer

Enterprise (> 1000 emp.)

3/23/2023

"Overall one of the best certificate management platforms available"

4.5/5

What do you like best about Keyfactor Command?

Keyfactor Command offers a great management tool to help inventory and track certificates across our environment. The orchestration and automation pieces of the tool offer even more benefits and allow my team and me to focus on other areas of importance while still feeling like we have a good grasp on our certificates. Review collected by and hosted on G2.com.

What do you dislike about Keyfactor Command?

There is not much to dislike about Keyfactor Command. If I had to nitpick, one feature I have requested many times over the years of being a customer is an automatic upgrade of their application for on-prem instances. (both the Keyfactor Command instance and each Orchestrator instance). Upgrades tend to be be more complicated than other software stacks. Review collected by and hosted on G2.com.

Verified User in Insurance

Enterprise (> 1000 emp.)

5/22/2023

"Review of Keyfactor PKIaaS Offering"

3.5/5

What do you like best about Keyfactor Command?

Most components are in the cloud & managed by Keyfactor. Just a few Windows servers are needed to complete the infrastructure. Review collected by and hosted on G2.com.

What do you dislike about Keyfactor Command?

Most changes are completed by the vendor, usually at their pace, not the customers. Review collected by and hosted on G2.com.

Response from Warsan Ahmed of Keyfactor Command

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Thank you for sharing your experience with Keyfactor Command. We're glad to hear that you appreciate the convenience of having most components in the cloud. We understand your concern about changes being completed at the vendor's pace and not the customers'. We will work on improving our communication and responsiveness to better meet your needs.

It's great to hear that Keyfactor Command has helped you establish an internal PKI/CA, reducing costs associated with public CAs. If you have any further feedback or need assistance with anything, please don't hesitate to reach out. We value your input and are committed to providing the best service possible.